Hi there. We would like to apologize first off for this unfortunate incident, as it is also at the project party's request that we intercept with selected transactions. With regards to your mentioned concern, we would like to invite you to contact our customer service team at support(a)digifinex.com, and provide the team with your account details and address for the team to advise you with a remedy. Once again, thank you so much for your support. Cheers & have a great week ahead.